Microsoft 365 Family subscribers are currently experiencing disruptions in accessing their services due to a possible licensing issue
as confirmed by Microsoft on Thursday, April 10, 2025. The company has acknowledged the problem and is actively investigating its root cause. This issue has left many users unable to use key productivity tools such as Word, Excel, PowerPoint, and OneDrive services that are central to daily activities for work, school, and personal tasks.
The disruption appears to be limited to the Microsoft 365 Family plan, meaning other Microsoft 365 subscription tiers remain unaffected. This has caused significant inconvenience for families and individuals who rely on these applications. Microsoft has identified a potential licensing glitch as the likely source of the issue but has not yet provided details on what triggered it. The company has assured users that it is working diligently to resolve the problem.
According to Microsoft, a further update is expected by 2:00 PM UTC on the same day. In the meantime, affected users have reported various issues, including being unable to log in to their accounts and receiving error messages when trying to access Microsoft 365 apps. This has led to widespread frustration, with many users turning to social media and online forums to share their concerns and search for solutions.
Microsoft has advised users to monitor the Microsoft 365 Service Health Dashboard for the latest updates. While there is currently no clear estimate on how long the issue will last, the company has committed to providing regular status reports. The way Microsoft handles this disruption is being closely watched, as it could influence user trust and set a standard for addressing similar incidents in the future.
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