Marks & Spencer has reinstated its click and collect service, 15 weeks after suspending it due to a major cyber attack. The retailer had halted online orders for clothing and home items, along with in-store collections, starting April 25.
Online shopping resumed on June 10, and the company has now confirmed that customers can once again use click and collect. Returns for online purchases are also being accepted at all M&S stores.
The cyber attack led to the theft of some customer data. M&S has advised shoppers to be cautious of suspicious emails, calls, or texts claiming to be from the company.
The breach disrupted both online and physical operations, with some store shelves left empty in the immediate aftermath. M&S estimates the incident will reduce its annual profits by approximately £300 million, though it expects insurance to cover part of the loss.
Chief executive Stuart Machin told investors in July that the company should be past the worst of the disruption by August. While M&S has not disclosed the source of the attack, it confirmed it was a ransomware incident.
The National Crime Agency identified the group Scattered Spider as a focus of its investigation. In July, police arrested four individuals linked to cyber attacks on M&S and the Co-op. All were later released on bail pending further investigation.
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