Cellcom Cyberattack Disrupts Service, CEO Reassures Customers
Cellcom, a regional wireless provider in Wisconsin is working to fully restore service after a cyberattack disrupted customers’ ability to make phone calls and send texts. The outage has left many users frustrated.
Cellcom’s CEO, Brighid Riordan, addressed the situation in a video message, assuring customers that no personal information was compromised. While voice and text services were affected, the company confirmed its data systems and sensitive customer information remained secure.
Riordan said the company is focused on restoring services carefully to avoid any security risks. Despite these reassurances, Cellcom warned customers to watch out for potential scams, as cybercriminals may try to exploit the outage with fraudulent messages or calls.
Restoration efforts continue with the help of external cybersecurity experts. The company has notified the FBI and Wisconsin state officials and is taking appropriate legal and security actions. In a letter, Riordan thanked customers for their patience and apologized for the disruption, acknowledging the hardship caused.
She also praised the employees working hard to resolve the issue and assured customers that Cellcom will cover the time they were without service.
Security remains the company’s top priority. Riordan emphasized that Cellcom will not rush the restoration if it risks safety or trust.
In summary, Cellcom is actively addressing the outage, prioritizing security while restoring services, and supporting customers throughout the process.
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