Citigroup has introduced Citi AI, a collection of artificial intelligence tools designed to assist its employees in Hong Kong, the bank announced on Thursday.
These tools are aimed at enhancing internal operations such as retrieving information from Citi's policy library, summarizing documents, and drafting electronic communications. Aveline San, CEO of Citi Hong Kong and Macau and head of banking, stated that the initiative aligns with the Hong Kong Monetary Authority’s efforts to encourage the responsible use of AI within the banking sector.
Currently, Citi AI is available to approximately 150,000 employees across 11 countries, including the United States, India, and Singapore. The bank also plans to expand access to additional markets later this year.
In a related development, Reuters recently reported that Citi is eliminating up to 200 IT contractor roles in China. This move is part of the bank’s strategy to hire its own staff for global operations in order to strengthen risk management and improve data governance.
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